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FAQ

Q: Why should I choose Villa Luxe for my luxury villa rental?

With a portfolio of Caribbean villas and Mexico villas at a variety of price points, Villa Luxe offers a very personalized one on one service with both our clients and villa owners. Villa Luxe works directly with our luxury villa owners or the owners representative to book the right Caribbean vacation villa, Mexico vacation villa or Costa Rica vacation villa for you. Villa Luxe's good standing relationships allow us to leverage the best possible service. We pay attention to the smallest details that are often lost with some of the larger companies. From the moment you contact Villa Luxe – until the time you return home – you will have one point of contact . We have been in the travel industry for over 21 years and we have destination representatives local to each island to assist you during your villa vacation if necessary. You can rely on us and always contact us 24 hours per day for assistance.

Q: Does Villa Luxe ever discount the listed rental rates?

Yes, we do have specials so please inquire. The discount for your vacation villa rentals depends on the time of year of travel, last minute requests and number of guests. We do our best to find you a Caribbean vacation villa or Mexico vacation villa that is within your budget.

Q: Does Villa Luxe have additional villas and locations?

Yes, we are continuously adding to our collection of Caribbean villas and Mexico villa locations so please always inquire for availability. We take pride in finding a tropical vacation villa rental that will meet your specifications.

Q: Does it cost more to rent a villa than to stay at a hotel or resort?

One important attribute of renting a villa is cost savings. Many vacationers assume an upscale vacation villa would be too costly to rent. However, villas are competitively priced and a luxurious Caribbean home for rent for the same amount or less than the cost of a hotel or resort room.

Q: If we only use part of the villa, will someone else be using the additional bedrooms and sharing the villa?

No, you will be the only guests staying at the luxury vacation villa and you will have access to the number of bedrooms that you rented and full access to the amenities offered, unless otherwise specified.

Q: Is there a minimum stay requirement for a villa rental?

Most Caribbean villas and Mexico villas require a 7-night minimum rental during high season, a 5-night minimum rental during low season, and a 7-14 night minimum rental during Christmas and New Year's. Please inquire for shorter stays.

Q: How do I book a villa rental with Villa Luxe?

Please contact Villa Luxe via phone or email to confirm a property is available for your travel dates. Once this is confirmed we can proceed with the villa booking.

Rental procedures vary for each island and villa. All of our villas require a deposit (typically 50%) to confirm the reservation. We accept payment by personal check, cashier's check, money order, wire transfer or credit card (please contact us for details). Deposit payment must be received within 3-5 days of villa booking to confirm the reservation. Depending on villa property, the balance due of rent, hotel tax and damage deposit must be received within 60-90 days prior to arrival.

Q: What is the cancellation policy for a villa rental?

Cancellation procedures vary for each island and villa. Some properties will submit a partial refund for guests cancelling well in advance of their arrival date, less a cancellation fee. Other properties will offer no refund especially for holiday rentals unless your travel dates are re-booked to another guest, less a cancellation fee. Villa Luxe will forward you the cancellation policy for your particular villa rental along with your villa confirmation form. We recommend guests purchase trip cancellation insurance to ensure you are covered for any unforeseen problems.

Q: Where can I purchase trip insurance for my vacation?

Trip insurance is highly recommended. Don't let a last minute emergency ruin everything. Please contact Villa Luxe for additional information.

Q: Does our villa rental come with maid service and a cook?

The staffing of the villas varies in different locations. Some offer maid service once per week while others offer daily maid service. St John villa rentals typically have maid service at an additional charge. Some of our larger, private luxury villas have a full staff to cater to its guests including housekeeper, personal chef, and gardener. Our Punta Mita villa rentals typically come with a staff that is included in the rates. We can arrange for a personal chef service at any of our properties at an additional cost.

Q: Does Villa Luxe offer additional services for our island stay?

Guests can choose to receive a variety of services to pamper themselves during their Caribbean villa rental, Mexico villa rental or Costa Rica villa rental. We can help you arrange grocery shopping for the private villa, general meal preparation services, chef services, day trips, private drivers and even a private massage on your sundeck to relax from your trip. Just let us know what you would like to make your vacation as special and relaxing as possible and we will do our best to ensure that you have it.

Q: What are the price ranges of the villas?

Mexico vacation villa prices range from about $2,000 per week to $150,000 per week as do the Caribbean villa rentals. The key factors in determining the price of a villa are the size, number of bedrooms, architectural design, décor, location of the villa, the island or region it is in, and the time of year you choose to travel.

Q: How is the price determined?

Since all of the Caribbean villas, Mexico villas and Costa Rica villas that we represent are privately owned vacation homes, pricing criteria can vary from home rental to home rental, from season to season, and from destination to destination based upon the individual owner preferences. Location, quality, amenities, inclusive services, and popularity/availability of the vacation home rentals are all price influencing factors.

Q: What is included?

Amenities and services vary from house to house and from destination to destination. Please check the individual villa description for which amenities and services are and are not included in each of the villas you are interested in.

Q: What are some of the advantages of a villa versus a hotel?

You will have complete privacy in your Caribbean vacation home rental, in your pool, and with your family and friends. There can also be a cost savings when traveling with your family or larger groups. It is comfortable to enjoy the space in a nicely designed, appointed and outfitted Caribbean home rental or Mexico home rental.

Q: Can I reserve the same villa for the same time next year if I like it?

If you would like to reserve the same vacation villa for the same time next year, Villa Luxe strongly encourages you to rebook that villa with Villa Luxe as soon as you return. The most popular luxury vacation villas are rented quickly. Your Villa Luxe Consultant will call you upon your return to assist you in rebooking your villa, or to help you find another personalized villa vacation rental in another of our selected tropical destinations.

Q: How many guests can I bring with me?

A maximum occupancy number is stated in the villa description (depending upon number of beds). If you arrive with additional people above the maximum occupancy allowance, it is grounds for asking you to leave the private home rental and you forfeit your rental. If you have last minute guests traveling with you, Villa Luxe will be happy to help you find a supplemental villa rental or hotel accommodations for your guests, or if possible, to find you a larger vacation villa (if we can replace your rental in your original villa rented).

Q: Will I need to put down a security deposit on my villa rental?

Security deposits vary from destination to destination and from villa to villa. Amounts are determined at the discretion of the villa owner. For instance, if a villa contains valuable antiques, artwork or electronics, the security deposit can be greater. Most villas require a security deposit of some kind (ranging from $500 and up depending upon the weekly rental rate).

Q: Who do I contact in the event I have a problem at the villa?

Every villa offered by Villa Luxe has a local contact, local housekeeper, villa manager, or local villa management company who is accessible around the clock to respond to any problem you might have at your villa. Most vacation rentals have a guest information book with important phone numbers.


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